My order was supposed to be inbthe mail on a certain day. The post office tracking said it was delivered at the time and date. But I traded the pkg & went to locked mail box 20 minutes after mail perssaid it was there. It was not! S call post office they said give it another day. I did no pkg. So I emailed Triquetra they said another order will be sent. So the sent it out the next day after telling post office I was calling postal inspector they magically found my package .I contacted Triquetra and told them the were wonderful my other package they sent me came a few days later I called Tragainti let them know. They said for the trouble to keep the pkg. Very nice very responsive.