Hi William,
Thank you for reaching out again. Based on our email thread, we can see that a customer support agent has already offered to send a replacement. We always strive to ensure our customers receive the best service, and we would never decline to assist with such matters.
If there's anything else we can do for you, please let us know. We are committed to making sure you have a positive experience with us.
Warm regards,
Precious
Customer Support
Triquetra Health