Hi Susan,
Thank you for reaching out and bringing this to our attention. I'm really sorry for any confusion or inconvenience this has caused. We've recently shipped a replacement bottle for the January charge, and USPS indicates it was delivered on Friday. Could you kindly confirm if you have received it?
We truly appreciate your patience and understanding, and we want to ensure everything is resolved to your satisfaction.
Warm regards,
Precious
Customer Support
Triquetra Health