Hello Mayra,
I'm truly sorry to hear about the issues you've faced with your order.
We apologize for the delay and the inconvenience of receiving a coagulated product.
We have sent an email with instructions on how to return it, and we want to make this right.
Thank you for your understanding and patience. If you haven't received the email yet, please check your spam or junk folder.
If you still don't see it, let us know, and we'll resend it immediately.
Warm regards,
Precious
Customer Support