Refund policy

30-Day Money-Back Guarantee (Online Store)

Our 30-day Money-Back Guarantee gives you the opportunity to try our products with confidence.

• Single & Unopened Items: All unopened units remain fully eligible for a refund within 30 days under our standard policy.
• Multiple Units: If you purchase multiple units of the same product, only one opened unit per product is eligible for a refund within 30 days. Additional opened units of the same product are not eligible for a refund.

How to Start a Return or Request a Refund

If you wish to proceed with a return or request a refund, please initiate the process through one of the following methods:

• Live Chat: Reach out to our customer support team via the chat function during business hours.
• Contact Form: Submit a request anytime through our contact form.

Refund Processing & Timelines

1. Notification: Once your return has been received and processed, you will receive an email notification confirming that your refund has been initiated.
2. Processing Time: Please allow 3–5 business days from the date of initiation for the refund to reflect in your account.