Hello Katherine,
Thank you for reaching out.
This not our standard and we sincerely apologize.
After further checks, we can see UPS delivered to the address provided with a picture of the package on the front porch as proof.
We really want to make this right for you..
You paid for the product and you should have it delivered.
To resolve this, could you kind privately verify the shipping address?
We will ensure you get the product you ordered.
Looking forward to hearing back from you.
Warm regards,
Precious
Customer support
Triquetra Health